Engati 
Engati is a conversational automation platform for building customer-service and engagement chatbots across websites, messaging channels, and business systems. Teams should disclose automation, protect conversation data, validate intents and answers, provide human escalation, monitor integrations, and audit customer impact.
Starting price Free trial + custom pricing
Tool Information
Engati is a conversational automation platform for building customer-service and engagement chatbots across websites, messaging channels, and business systems. Teams should disclose automation, protect conversation data, validate intents and answers, provide human escalation, monitor integrations, and audit customer impact.
Start with authorized, minimal, non-sensitive inputs; configure privacy, retention, permissions, quality, disclosure, export, moderation, security, and spending controls; compare every result with original sources and real requirements; correct errors; and keep an accountable person in control before publication, communication, purchase, automation, deployment, or consequential use.
A trial or demonstration is available, while production and enterprise plans use sales-led custom pricing. Bots, conversations, channels, users, integrations, support, and contract terms determine the quote.
AI output can be inaccurate, generic, biased, incomplete, stale, unsafe, insecure, or misleading. Review privacy, training, retention, copyright, consent, commercial rights, renewals, refunds, integrations, and professional limits, and require qualified human review for health, employment, legal, finance, education, or other high-impact work.
F.A.Q (3)
Pros and Cons
Pros
- Builds text and voice customer-experience agents
- Provides a no-code drag-and-drop conversation-flow editor
- Uses FAQs; intents; entities; synonyms; and stopword settings for controlled automation
- Adds generative answers through eSenseGPT and an organization’s chosen language model
- Trains assistants from marketing documents and content repositories
- Deploys one bot across more than fourteen web; messaging; and application channels
- Supports WhatsApp Business conversations and campaigns
- Offers website; Instagram; Shopify; voice-call; and mobile-app experiences
- Provides more than one hundred fifty starting chatbot templates
- Hands difficult conversations to human agents
- Unifies agent work in an omnichannel live-chat inbox
- Supports skill-based routing for incoming contacts
- Schedules broadcasts and intent-based campaigns
- Integrates with CRMs and other applications through native; custom; and Zapier connections
- Provides individual-conversation and aggregate analytics
- Offers a seven-day sandbox trial for testing the platform
Cons
- Final platform and implementation prices require a sales conversation
- WhatsApp conversation fees are added to Engati plan and service charges
- Complex bot-building fees vary with the flow and are not predictable from the public page
- The trial sends WhatsApp messages from Engati's sandbox number and limits the contact list to five users
- Generative assistants can hallucinate product; policy; account; or medical information
- Customer messages may contain identity; payment; health; and support data requiring strict governance
- Collecting conversational attributes such as email; address; and orders creates retention and consent obligations
- Cross-channel identity matching can merge records for the wrong person
- Broadcast campaigns can become spam or violate WhatsApp and local marketing rules
- A compromised bot or integration credential can expose multiple customer channels at once
- Human handoff needs staffing and response targets; automation does not eliminate support operations
- Vendor percentage improvements in engagement; sales; cost; retention; and CSAT are marketing claims
- LLM-enabled data capture depends on models such as GPT-4o and can add separate cost and processor risk
- Conversation templates and intent rules require continuous testing as products and customer language change
- Automatic payments and usage-based messaging can produce unexpected bills
- High-risk flows need authentication; least-privilege actions; audit trails; escalation; and human review
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Overview
Before you subscribe
- Check the currency, billing period, automatic renewal, usage limits and seats at checkout — prices and promotions change.
- App-store pricing can differ from website pricing by country, device and tax.
- Share only authorised data, and read the provider's encryption, retention and model-training terms first.
- AI output can be incomplete or wrong. Verify facts, citations, calculations and code before you publish or ship.
- Commercial usage rights vary by plan, provider terms and jurisdiction.
- None of these tools replaces a qualified professional for medical, legal or financial decisions.
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