NewOaks 
NewOaks provides human-like AI phone agents for answering calls, qualifying leads, booking appointments, and supporting business communications.
Starting price Free + from $19/mo
Tool Information
NewOaks provides human-like AI phone agents for answering calls, qualifying leads, booking appointments, and supporting business communications.
Businesses configure verified services and schedules, connect approved phone and calendar systems, disclose AI use, test call flows and escalation, and review transcripts, bookings, and outcomes.
A free or trial option is available and paid plans start from $19 per month; minutes, numbers, agents, integrations, and concurrency vary.
Voice agents can misquote, misbook, or record sensitive speech. Call consent laws, identity disclosure, accurate configuration, security, and human fallback are essential.
F.A.Q (3)
Pros and Cons
Pros
- NewOaks handles website chat; SMS; phone; WhatsApp; Instagram; Facebook Messenger; and email conversations
- A shared knowledge base can ground answers across several customer channels
- Real-time AI voice calls support lead qualification and appointment booking
- Live-agent handoff preserves the conversation context for a human responder
- The mobile interface lets staff monitor and join active customer chats
- PDF; TXT; DOC; and DOCX files can populate the agent knowledge base
- A public web page can be scraped into the knowledge base from its link
- Base-prompt controls define the agent name; personality; instructions; and language
- A chat bubble can be embedded on an existing website
- An iframe offers a second website deployment method
- API access supports custom connections beyond the supplied widgets
- Proactive engagement can start a conversation with a site visitor
- Conversation analytics help teams inspect volume and agent performance
- Customer feedback collection is built into the conversational workflow
- Support for roughly ninety-five languages broadens international lead handling
- The free plan provides one hundred monthly message credits for testing
Cons
- NewOaks marketing claims about appointment gains are not guaranteed business outcomes
- The promise of hallucination-free answers still requires testing against the supplied knowledge
- The FAQ names GPT-3.5 Turbo and GPT-4; which may be stale model information
- SMS texting is restricted to paid access
- Voice-call quality depends on telephony latency; accents; and background noise
- An automated caller must comply with consent; recording; and telemarketing rules in each jurisdiction
- WhatsApp and social-channel deployments depend on external platform policies and approvals
- A poorly configured base prompt can produce incorrect promises or unsafe actions
- Uploaded business documents may include personal or commercially sensitive information
- The stated Azure US-East hosting region may conflict with some data-residency requirements
- Lead qualification errors can discard a valuable prospect or route an unsuitable one
- Human handoff still needs staffing and clear escalation hours
- Website scraping can import obsolete or contradictory source material
- The one-hundred-credit free allowance is too small for sustained production traffic
- Usage across several channels can make message-credit consumption difficult to forecast
- Appointments created by the agent need calendar conflict checks and cancellation handling
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Overview
Before you subscribe
- Check the currency, billing period, automatic renewal, usage limits and seats at checkout — prices and promotions change.
- App-store pricing can differ from website pricing by country, device and tax.
- Share only authorised data, and read the provider's encryption, retention and model-training terms first.
- AI output can be incomplete or wrong. Verify facts, citations, calculations and code before you publish or ship.
- Commercial usage rights vary by plan, provider terms and jurisdiction.
- None of these tools replaces a qualified professional for medical, legal or financial decisions.
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