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Respond.io
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Respond.io Verified Tool

Respond.io is a customer-conversation platform for managing messages across channels with team inboxes, automation, AI agents, broadcasts, integrations, analytics, and contact lifecycle tools.

Last Update: August 20, 2026

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Starting price From $79/mo

Tool Information

Respond.io centralizes customer conversations across chat, email, calls, and connected business messaging channels. The official site describes team and custom inboxes, contact lifecycle management, broadcasts, automations/workflows, AI agents, AI-assisted replies and summaries, call recording/transcripts, advertising and catalog integrations, reporting, and developer integrations such as API, webhooks, Zapier, Make, n8n, HubSpot, Salesforce, Calendly, and Cal.com.

The official pricing page lists a free seven-day trial with no credit card required. Published plans begin at Starter $79/month, Growth $159/month, and Advanced $279/month for the displayed 1,000 monthly-active-contact tier, with lower annual totals shown when billed yearly; Enterprise is custom. The directory displays From $79/mo because there is a trial, not a permanent free plan. WhatsApp fees are explicitly not included in the subscription.

Messaging automation requires consent, valid channel policies, accurate routing, safe AI prompts, appropriate access controls, and human oversight. Businesses remain responsible for customer-data handling, messaging compliance, and the final content sent to customers.

F.A.Q (15)

Respond.io is a platform for managing customer conversations and automation across supported messaging, chat, email, and call channels.

The official pricing page lists Starter from $79/month, Growth from $159/month, Advanced from $279/month, and Enterprise with custom pricing at the displayed 1,000-contact selection.

No permanent free plan is published. The site offers a seven-day trial without a credit card.

Review the current checkout and plan-selection terms before activation; the public page presents the trial separately from paid subscriptions.

No. Respond.io’s FAQ says WhatsApp fees are not included and are charged by Meta based on use.

It is the pricing metric used by Respond.io for contacts your team talks to each month; select a tier that matches current usage.

Starter is positioned for small teams and includes collaborative multi-channel conversation management; review the live plan matrix for its current exact entitlement list.

Growth is positioned for marketing engagement and conversion with automation and AI; it also lists expanded contact and AI-credit tiers.

Advanced adds features such as advanced integrations, multiple workspaces, and enhanced security according to the public pricing page.

Yes. The platform lists AI Agents and AI Agent voice calls among its features.

Yes. The pricing page lists developer API, webhooks, n8n, Zapier, Make, HubSpot, Salesforce, Cal.com, Calendly, and other integrations depending on plan.

Respond.io lists Broadcasts and Broadcast Analytics. Use them only with valid consent and channel-policy compliance.

No. Conversation tools can support operations, but outcomes depend on the offer, targeting, consent, staff, message quality, and many other factors.

Yes. Use appropriate data-processing agreements, access controls, retention practices, notices, and security configuration.

No public affiliate or referral program was found on the official website during this review.

Pros and Cons

Pros

  • Seven-day free trial
  • No-card trial claim
  • Starter from $79/month
  • Growth from $159/month
  • Advanced from $279/month
  • Enterprise custom pricing
  • Team inboxes
  • Custom inboxes
  • Contact lifecycle management
  • Broadcasts
  • Workflows and automation
  • AI agents
  • AI voice-call agents
  • AI assist
  • AI chat summaries
  • AI call recording/transcripts
  • Chat and email channels
  • Calls
  • Mobile app
  • Meta and TikTok Ads integration
  • Meta product catalog
  • Developer API
  • Webhooks
  • Zapier
  • Make and n8n integrations
  • HubSpot integration
  • Salesforce integration
  • Real-time dashboard
  • Advanced reports
  • Two-factor authentication
  • SSO on Advanced
  • Multiple workspaces on Advanced

Cons

  • No permanent free plan
  • Trial lasts seven days
  • Paid plan cost scales with contacts
  • Displayed price is based on selected contact tier
  • WhatsApp fees are excluded
  • Channel/provider fees can apply
  • Additional users cost extra
  • AI credits are usage based
  • Overage behavior needs review
  • Enterprise price is custom
  • Implementation needs configuration
  • Messaging consent is required
  • AI replies need human oversight
  • Customer data is sensitive
  • Channel policies can change
  • Advanced security features require higher plan
  • Integrations can require technical work
  • No guarantee of response or conversion outcomes
  • No public affiliate program found

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Overview

Pricing
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Applicable Tasks

AI Chat Platform Customer Engagement Conversation Management Lead Generation Cross-Platform Integration WhatsApp Business

Before you subscribe

  • Check the currency, billing period, automatic renewal, usage limits and seats at checkout — prices and promotions change.
  • App-store pricing can differ from website pricing by country, device and tax.
  • Share only authorised data, and read the provider's encryption, retention and model-training terms first.
  • AI output can be incomplete or wrong. Verify facts, citations, calculations and code before you publish or ship.
  • Commercial usage rights vary by plan, provider terms and jurisdiction.
  • None of these tools replaces a qualified professional for medical, legal or financial decisions.

Disclaimer · How we review tools

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