Hoory AI 
Hoory AI is a customer-support platform combining AI assistants, help-center content, ticketing, shared inboxes, automation, reporting, and human-agent workflows. Teams should ground answers in approved sources, control access, protect customer data, define escalation, monitor conversations, and verify automated actions.
Starting price From $6/mo
Tool Information
Hoory AI is a customer-support platform combining AI assistants, help-center content, ticketing, shared inboxes, automation, reporting, and human-agent workflows. Teams should ground answers in approved sources, control access, protect customer data, define escalation, monitor conversations, and verify automated actions.
Begin with authorized, non-sensitive inputs and a limited test. Configure available privacy, quality, access, export, disclosure, and spending controls; compare results with original sources and real requirements; correct errors; and keep a responsible person in control before publication, deployment, outreach, or consequential changes.
Paid plans start from $6 per month. Agents, conversations, knowledge sources, channels, automation, and billing terms vary.
AI output may be inaccurate, generic, biased, incomplete, unsafe, stale, or misleading. Review privacy, retention, model training, copyright, consent, security, automatic renewal, refunds, and commercial rights, and require qualified human review for healthcare, HR, research, advertising, or other high-impact work.
F.A.Q (3)
Pros and Cons
Pros
- Hoory combines live chat; AI assistance; and ticket management in one portal
- A no-code chatbot builder creates predefined conversation flows
- The AI assistant can resolve routine customer conversations around the clock
- Human handoff lets agents take over cases that automation cannot finish
- An omnichannel inbox consolidates website; email; WhatsApp; Messenger; Telegram; and other channels
- Multilingual text and audio support serves customers across languages
- Macros and canned responses accelerate repetitive agent replies
- Contact records can include labels; notes; segments; and custom attributes
- A public help center supports rich-text articles and search optimization
- Workflow automation routes and categorizes conversations
- Reporting covers response time; resolution; satisfaction; teams; and channels
- API and webhook integrations connect support data to other systems
- The website widget can be customized for multiple domains
- A 14-day trial requires no credit card
- The Personal plan starts at $6 per user each month
- All listed plans include unlimited human conversations and encrypted connections
Cons
- AI conversation credits are limited even though human conversations are unlimited
- Usage beyond included AI credits costs $0.40 per conversation
- Personal includes only fifty AI-handled conversations each month
- Higher tiers are priced per agent and can grow costly for large teams
- Personal is limited to three shared channels and one AI assistant
- Startup costs $16 per agent monthly
- Team costs $26 per agent monthly
- Business costs $42 per agent monthly
- The highest listed plan still caps shared channels at twelve
- The Business plan includes only eight AI assistants
- Hoory reports a five percent AI error rate in handled conversations
- Customer-facing AI answers still require monitoring and escalation rules
- Training a useful assistant requires maintained; accurate knowledge content
- Omnichannel behavior depends on third-party messaging APIs
- Call-center automation introduces additional voice; consent; and recording obligations
- The pricing page does not show a permanently free operational plan
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Overview
Before you subscribe
- Check the currency, billing period, automatic renewal, usage limits and seats at checkout — prices and promotions change.
- App-store pricing can differ from website pricing by country, device and tax.
- Share only authorised data, and read the provider's encryption, retention and model-training terms first.
- AI output can be incomplete or wrong. Verify facts, citations, calculations and code before you publish or ship.
- Commercial usage rights vary by plan, provider terms and jurisdiction.
- None of these tools replaces a qualified professional for medical, legal or financial decisions.
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