Open.cx (formerly OpenCopilot) 
Open.cx, formerly OpenCopilot, is a unified AI customer-support platform for automating conversations, resolving requests, and coordinating human service workflows.
Starting price Custom pricing
Tool Information
Open.cx, formerly OpenCopilot, is a unified AI customer-support platform for automating conversations, resolving requests, and coordinating human service workflows.
Teams connect authorized knowledge and channels, configure policies and actions, test representative cases and prompt attacks, deploy gradually, monitor outcomes, and escalate uncertainty.
Commercial pricing is customized by conversations, channels, integrations, actions, users, and support.
Support agents can hallucinate policies, expose customer data, issue wrong actions, or frustrate users. Permissions, audit logs, disclosure, and reliable human handoff are essential.
F.A.Q (3)
Pros and Cons
Pros
- Open.cx unifies customer support across chat; email; voice; WhatsApp; Slack; and social channels
- One shared AI engine keeps instructions and context consistent across channels
- Inbound agents can resolve an issue rather than merely answer a question
- Outbound agents support proactive service; sales; and marketing sequences
- Assist agents summarize conversations and suggest replies to human staff
- The QA agent scores both human and AI interactions against chosen standards
- Customer Understanding analyzes sentiment; trends; and recurring problems
- Workflows can call company APIs for refunds or account changes
- Knowledge is refreshed from documentation and resolved tickets
- A one-click rollback can reverse a problematic knowledge change
- Zendesk; Intercom; Salesforce; HubSpot; Freshdesk; and Twilio Flex are supported without forced migration
- Unlimited human agents are included in the base subscription
- Every plan is documented as receiving current and future features
- AI resolution fees apply only when a defined successful outcome occurs
- Data; workflows; knowledge; and instructions can be exported in open formats
- Tenant isolation; encryption; SOC 2 Type II; and GDPR alignment are advertised
Cons
- The platform has been renamed from OpenCopilot; creating legacy-brand migration work
- The base subscription costs $250 per month
- Each successful AI resolution adds thirty cents
- A silent customer is counted as resolved after twenty-four hours without another question
- That silence-based rule can bill an interaction even when the customer simply disengaged
- The vendor's claim of resolving seventy-seven percent of support will not apply equally to every organization
- API-enabled refund and account workflows can cause real damage when identity or intent is misread
- Voice; email; and social automation have different consent and disclosure requirements
- Automatic learning from resolved tickets can absorb an incorrect human answer
- Sentiment and QA scoring can penalize dialect; disability; or culturally different communication
- Helpdesk integrations grant broad access to customer histories and operational actions
- Proactive outbound contact can become spam or violate suppression preferences
- HIPAA- and PCI-ready wording does not by itself make a customer's deployment compliant
- The large refund guarantee requires an application and its exact conditions should be reviewed
- Complex deployments still need solutions engineers; data preparation; testing; and change management
- Organizations must govern resolution definitions; authentication; permissions; escalation; retention; quality; and incident rollback
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Overview
Before you subscribe
- Check the currency, billing period, automatic renewal, usage limits and seats at checkout — prices and promotions change.
- App-store pricing can differ from website pricing by country, device and tax.
- Share only authorised data, and read the provider's encryption, retention and model-training terms first.
- AI output can be incomplete or wrong. Verify facts, citations, calculations and code before you publish or ship.
- Commercial usage rights vary by plan, provider terms and jurisdiction.
- None of these tools replaces a qualified professional for medical, legal or financial decisions.
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